Download AMA Management Handbook (Ama Management Handbook) by John J. Hampton PDF

By John J. Hampton

The fundamental reference of sensible administration knowledge has been thoroughly up to date. released via the yank administration organization, this complete consultant supplies businesspeople in each box the knowledge they should resolve complicated company difficulties, offering insights from over 2 hundred specialists of their fields. comprises nearly two hundred chapters and sixteen significant topic components.

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Hampton, professor of risk management and insurance at the College of Insurance and president of Princeton Consulting Group. As editor, John had the seemingly impossible task of pulling this huge work together. After you've had a chance to use the AMA Management Handbook, Third Edition, I think you'll agree that the efforts of all involved have created an indispensable road map for managing your way through this ever-changing business landscape. DAVID FAGIANO PRESIDENT AND CHIEF EXECUTIVE OFFICERr AMERICAN MANAGEMENT ASSOCIATION Page xvii EDITOR'S PREFACE As we approach the turn of a new century, we are witnesses to a revolution in management thought.

Most managers have long "to do" lists, most of which will make no difference in terms of attaining the end state. Instead, focusing on the few "criticals" will have the greatest impact on the end state. One of our company's clients was facing economic hardship. He learned that he had to fire customers in order to improve his performance. After analyzing his customers, he discovered that 23 percent of them provided 87 percent of his business. It cost him more to market to many of his smaller accounts than the revenue they generated.

Sexton, Professor of Business and Co-Director, Center for International Business Education, Graduate School of Business, Columbia University Steve Shoaf, FHP, Inc. Kenneth D. Sibley, Bell, Seltzer, Park & Gibson Francoise L. Simon, Graduate School of Business, Columbia University Jack L. Simonetti, Professor of Management, The University of Toledo Ronald R. Sims, Associate Professor, School of Business Administration, The College of William and Mary Ashley James Sinclair, President, Krell Capital Corporation Kathleen D.

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