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Extra resources for Advanced Communication Skills

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6 Match Common Experiences Matching common experiences is about finding some commonality to talk about. We might attempt to match experiences, interests, backgrounds, or acquaintances. This is often the first thing we attempt to do when we meet someone new – we look for things we have in common. It’s a natural, fast way to build rapport. We ask where they are from, what they do, or how they know the other people in the room. But be sure that you don’t choose to focus only on this step – if the preceding steps are out of sync, the other person won’t feel that any rapport-building is natural and sincere.

We visualize something before we can put words to it or describe how it feels. Chances are that you pictured some form of the animal in a visual image – you did not see the word ‘elephant’ spelled out in big black letters in your mind’s eye. This shows us that VAK is also the order in which our brain processes communication. Once you can picture the elephant (visual), you can imagine its sound (auditory). Try to imagine the trumpeting of an elephant without picturing the animal and you’ll find it’s not possible.

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